"The advice and guidance received from Julie Lawn of Cute Dog Consulting has played a pivotal role in the growth of our company over the past year and we recommend her as a qualified and professional business advisor with specialist knowledge of accredited training"

Gina Negus, MD, The Projects Company

European Social Fund

Disability Confident Committed

Greater Brighton Metropolitan College


pr people

Cute Dog Consulting is a social enterprise, offering client-focused training, business advice and business navigation. Our social aim is to put people, planet and social engagement first. Our business clients come from all three sectors, and we specialise in helping businesses to start up and obtain inward investment.  Not only that: we are leading experts in advising Social Enterprises and Community Interest Companies and helping training providers to achieve accredited centre status.  No matter what your budget or need, we’ll always provide good value advice - which is impartial, smart, up to date and best of all, realistic.

One day workshop

Dealing with Difficult People

By the end of this course, you will be able to:

• Identify behaviour triggers and why some people’s behaviour causes tension or conflict between themselves and others

• Consider the impact that impulsive or emotional reactions can have on the resolution of a situation

• Recognise different behaviours and personality types, and understand how to work in harmony alongside them in the workplace and at home

• Learn and practice techniques to manage and defuse difficult situations

• Understand the difference between assertion and aggression

• Establish a personal strategy for dealing with difficult or angry people which is appropriate to your personality and ability to be assertive

• Effectively deliver ‘bad news’ or give uncomfortable feedback

The training will be supported with resources and tips on how to deal with challenging behaviour effectively.

Venue: Worthing Rugby Club, Roundstone Lane,

Angmering, BN16 4AX

Date: 11th June 2020 9.45 – 3.45

Cost: £195 including lunch, 20% off for Chamber colleagues

Contact: Julie Lawn

Email: julie@cutedogconsulting.com

Our Services

Business Rationalisation and Business Planning

Attracting Investment – Access to Finance

Business Navigation and Networking

Professional Training and Development

Social Enterprise advice and start up

Becoming an Accredited Training Centre

Evaluation of Funded projects