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NEW! SHORT COURSE AVAILABLE - HELPING PEOPLE WITH LEARNING DIFFICULTIES, AUTISM & ASD BACK INTO WORK
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INTRODUCTION TO BEAUTY COURSE
Testimonial:
"Cute Dog's Project Management course literally had me jumping off my seat with enthusiasm! I ran back to my office to encourage ALL of my team to go to the next course! It was the most useful 2 days training I have ever had!"
LG, Bromley By Bow Business Centre, London
Welcome
Cute Dog Consulting is a social enterprise, offering client-focused training, business advice and business navigation. Our social aim is to put people, planet and social engagement first. Our business clients come from all three sectors, and we specialise in helping businesses to start up and obtain inward investment. Not only that: we are leading experts in advising Social Enterprises and Community Interest Companies and helping training providers to achieve accredited centre status. No matter what your budget or need, we’ll always provide good value advice - which is impartial, smart, up to date and best of all, realistic.
One day workshop
Dealing with Difficult People
By the end of this course, you will be able to:
• Identify behaviour triggers and why some people’s behaviour causes tension or conflict between themselves and others
• Consider the impact that impulsive or emotional reactions can have on the resolution of a situation
• Recognise different behaviours and personality types, and understand how to work in harmony alongside them in the workplace and at home
• Learn and practice techniques to manage and defuse difficult situations
• Understand the difference between assertion and aggression
• Establish a personal strategy for dealing with difficult or angry people which is appropriate to your personality and ability to be assertive
• Effectively deliver ‘bad news’ or give uncomfortable feedback
The training will be supported with resources and tips on how to deal with challenging behaviour effectively.Venue: Worthing Rugby Club, Roundstone Lane,
Angmering, BN16 4AX
Date: 11th June 2020 9.45 – 3.45
Cost: £195 including lunch, 20% off for Chamber colleaguesContact: Julie Lawn
Email: julie@cutedogconsulting.com